Reactive support
Technology issues are handled without a consistent record, priority or escalation process.
Infrastructure & security
Managed IT Services & Long-Term Support
Give your technology environment a clearer support model. Digital Sarathi helps organizations define ongoing administration, user assistance, planned maintenance and escalation responsibilities.
START WITH THE BUSINESS PROBLEM
What needs to work better?
Unclear responsibility
Internal teams and external providers are unsure who owns each part of the environment.
Maintenance gaps
Routine administration and planned improvements are postponed until something goes wrong.
HOW DIGITAL SARATHI HELPSPractical capabilities.
Practical capabilities.
Clearly defined work.
Scope the right combination of consulting, implementation, integration and support for your environment.
Support assessment
Review users, systems, current providers and recurring issues.
Service scope
Define supported technologies, responsibilities and exclusions.
User and administrator assistance
Provide agreed help with operational issues and routine administration.
Planned maintenance
Coordinate configuration reviews and scheduled changes within scope.
Monitoring coordination
Agree relevant checks, alerts and response ownership.
Service reviews
Review recurring issues and a prioritized improvement backlog.
TYPICAL PROJECT SCOPE
Know what the engagement includes.
Every proposal should clarify deliverables, dependencies and responsibilities. A typical scope may include the following, adapted to your requirements.
- Technology and support inventory
- Service catalogue and responsibility matrix
- Onboarding and access arrangements
- Issue handling and escalation process
- Review cadence and improvement plan
Technologies & platforms
The final selection depends on your existing environment, requirements and licensing.
Relevant organizations
- SMEs and growing businesses
- Corporate offices
- Education
- International organizations
THE IMPLEMENTATION APPROACH
From understanding to adoption.
Assess
Understand the environment, user needs and current support arrangements.
Agree
Define scope, service hours, priorities, responsibilities and exclusions.
Onboard
Document the environment and set up authorized support access.
Review
Track issues and agree practical improvements with the organization.
AFTER IMPLEMENTATIONA support model,
A support model,
not an afterthought.
Service hours, response targets, on-site requirements and escalation paths are defined in a written agreement. This website does not imply round-the-clock coverage or a universal service-level commitment.
Discuss ongoing IT supportCOMMON QUESTIONSWhat to know
What to know
before you start.
Have a question about your specific environment? Discuss it with our team.
Do you offer 24/7 support?
No universal 24/7 commitment is advertised. Required coverage and available arrangements must be discussed and agreed.
Can support include Microsoft 365 and infrastructure?
Yes, supported workloads can be combined in the agreed service scope after an environment review.
Can you work alongside our internal IT team?
The support model can define how Digital Sarathi and your internal team share responsibilities and escalate issues.
KEEP THE WHOLE PICTURE IN VIEW
Connected capabilities
START WITH A CONVERSATION
Let’s discuss your managed it services & it support requirement.
Tell us what needs to change. We’ll help you assess the right approach.